Practice the way you’ll compete
Roleplays you present out loud and timed tests, set up for your event.
Roleplay · Customer ServiceRecording 06:42
A double charge at the gym
Roleplay · 10 minutes to prepare
You work at the front desk of a fitness club. A member was charged twice for this month’s membership and wants the extra charge refunded today. Club policy is that refunds take five business days.
Your notes
Refund the extra charge today
Explain the five-day timing
Offer a free guest pass
Stop and score
Judge questions
- 1How will you fix the double charge?
- 2What will you tell the member about timing?
- 3How do you keep the member’s trust?
Performance indicators
- Identifies the customer’s problem
- Explains policy clearly
- Offers a solution within policy
- Communicates with confidence
- Closes with a clear next step